Product Manager, Digital Platforms
Join IVE Group's award-winning CX & Data division where customer experience meets data intelligence and innovative tech. We’re looking for a digitally-savvy Product Manager who thrives at the intersection of tech, compliance and customer-led design â someone ready to take charge of our digital platforms and lead initiatives that modernise, automate and scale.
Location: Sydney or Melbourne | Onsite
About IVE CX & Data
At IVE, we help Australia’s leading brands deliver smarter, data-driven communications. We fuse data, technology, strategy and creative to create meaningful customer connections that drive measurable impact. Our CX & Data division is a powerhouse of customer insight, marketing technology and data excellence â and we’re growing fast.
About the role
As Product Manager â Digital Platforms, you’ll lead the strategy, optimisation, and delivery of secure, scalable and user-centric digital products. From platform performance and vendor relationships to cybersecurity and data compliance, you’ll own the full product lifecycle and champion digital transformation that improves business efficiency, self-service and customer satisfaction.
You’ll collaborate across cross-functional teams, working closely with UX/UI designers, developers, analysts, and stakeholders across marketing, compliance, and tech.
What you’ll be doing
- Craft and execute the digital platform strategy and roadmap
- Drive automation, self-service and digital modernisation
- Implement robust data governance and ensure privacy compliance (Privacy Act 1988, PCI-DSS, GDPR)
- Align with leading security standards and frameworks (ISO 27001, NIST, ISM, Essential Eight)
- Lead platform optimisation and design customer-first experiences
- Manage technology vendors and SaaS/cloud providers with support of our Group IT
- Oversee risk mitigation, cybersecurity, and incident response
- Measure performance across uptime, NPS/CSAT, vendor SLAs and cost efficiencies
What we’re looking for
- 5+ years in digital product management, ideally across SaaS, government, finance, or telco sectors
- Strong understanding of data governance, privacy laws and security frameworks (including ISO 27001, NIST, ISM, and Essential Eight)
- Proven track record delivering digital transformation at scale
- Experience with CDPs, CRM platforms (e.g. Salesforce, Adobe, Braze), and CMS (Kentico, Sitecore, AEM)
- Strategic thinker with practical experience in Agile and cross-functional team leadership
- Strong commercial acumen, stakeholder management and vendor negotiation skills
- UX/UI optimisation experience with a customer-first lens
What’s in it for you?
- Work on innovative digital solutions that make a difference
- Join a collaborative, high-performing CX & Data team
- Career growth across a large national organisation
- Access to cutting-edge tech and leading partners
Ready to lead the future of digital experience and platform excellence?
Apply now to join a business that’s growing fast, thinking big, and delivering real impact.
Applicants must have full Australian Working Rights.
